Kompetenzen (en)

Methodical expertise

We work with standards:

 

PRINCE2®

PRINCE2 is a process-oriented and scalable project management method. PRINCE2 provides a structured framework for projects. We also use this model of phase transitions for the structured processing of project ideas through to concrete implementation.

 

 

ITIL® V3

ITIL is a collection of predefined processes, functions and roles that typically occur in every IT infrastructure of medium-sized and large enterprises. With ITIL, we use a BEST Practice approach that supports the design and implementation of modern IT service management.



COBIT® 5

COBIT is an internationally recognized framework for IT governance. This methodology helps to define IT strategies, to create frameworks, to design IT processes and to control them.

Scrum®

Scrum is a process model for project and product management, especially for agile software development. We use agile methods to achieve high-quality results in consulting, IT and service management faster.

Our competencies

concentrated IT know-how from a single source

Technical Consulting

We develop customized solutions in virtualized desktop and server environments.

 

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Business Consulting

We analyze and model your IT and business processes on the basis of professional requirements management.

 

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Project Management

We manage national and international projects.

 

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IT Service Management

We work with you to build resilient IT governance and support the transformation from admin to service management organizations.

 

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IT Service and Support

Not only do we advise, but we also offer the appropriate service.

 

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Service Desk

Our service and support model includes a shared or hybrid service desk.

 

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Technical Consulting

We use our experience from the IT service and support environment and develop manufacturer-independent, custom-made and robust IT solutions for you.

The specifications of the requirements management and the business cases flow into the "Technical Solution Design" as well as company guidelines and compliance specifications.

The service requirements determine which products can be used to implement the solution. Since every solution has its price, we are happy to compare alternative solutions and evaluate them in a scorecard.

Business Consulting

We accompany you from the idea through requirements management to the business case. We document and model your IT and business processes, create maps and use cases.

 

 

 

Process analysis and documentation

You know how you can make your business more effective when the systems used do not bring the desired savings?
Or are you considering how you can improve your service management?

42solutions offers solutions for the analysis and optimization of your business processes.

The survey of actual processes and the creation of target processes are compared with a rich pool of best-practice processes,
independent of the software to be used.
This also takes into account which costs are incurred for which changes and which optimization potential can be achieved in a further
evolutionary step can be lifted.

It goes without saying that we only use methods and tools that allow automated further processing of the results.
(e.g. UML, Arcway).

Should you decide in favour of software first, we can provide you with decision aids on the basis of business process modelling.
and create the evaluation of solution providers via scorecards:

  • Performance survey
  • Target-Performance
  • Best Practice analysis
  • Creation of scorecards for supplier selection
  • Evaluation of scorecard results
  • Create Business Requirement Definitions
  • Implementation of planning and optimization tools
  • Budget preparation for introduction, changes and adjustments

 

 

 

Idea and requirements management

Idea and requirements management becomes necessary within a company to the extent that the complexity of the solution is not sufficient.
within the business development and IT environment.
Ideas, requirements, use cases and processes merge into business and IT concepts.

In order to cover the entire focus of idea and requirements management, an integrated solution is needed.
Processes for the business side and IT in the company.

Project Management

We control projects. Our employees have years of experience in developing, implementing and implementing IT solutions in complex and global environments.

We are familiar with the current methods and standards and PRINCE2© serves us in most cases as the basis of our way of working.

 

 

 

Service Transition

You move one or more very complex services from one service provider to another?
You migrate services from one release to the next, or both at the same time?
We support you in word and deed with our ITIL-based expertise!

 

 

 

 

Transition and Transformation (TnT)

Every organizational change, be it through M&A (Merger and Acquisition), spin-off (CarveOut) or organic change of the operational or organizational structure, leads directly to a TnT Transition and Transformation project. We moderate, formulate, monitor and control your TnT project.

IT Service Management and Support

Today, IT Service Management is an integral part of IT Management. We support you in the introduction or optimization of your ITIL processes. If you wish, we can take over daily service management tasks and thus shape your day-to-day business together with you.

 

 

 

ITSM Backoffice


We can provide you with an ITSM back office to handle IT service management tasks. Here, for example, recurring topics in Service Level Management such as monthly reporting are processed.

Service Desk

The Service Desk is the sensor of Service Management. If the Service Desk is used as a "Single Point of Contact" SPOF, the status of services can be identified based on the number of tickets and the type of requests.

 

 

 

Hybrid Service Desk

42solutions supports its customers with a hybrid service desk. For this purpose we utilize on-site resources and
central resources in the network, so that fast reaction times and flexibility are guaranteed.

Support / Service Desk


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