Process analysis and documentation
You know how you can make your business more effective when the systems used do not bring the desired savings?
Or are you considering how you can improve your service management?
42solutions offers solutions for the analysis and optimization of your business processes.
The survey of actual processes and the creation of target processes are compared with a rich pool of best-practice processes,
independent of the software to be used.
This also takes into account which costs are incurred for which changes and which optimization potential can be achieved in a further
evolutionary step can be lifted.
It goes without saying that we only use methods and tools that allow automated further processing of the results.
(e.g. UML, Arcway).
Should you decide in favour of software first, we can provide you with decision aids on the basis of business process modelling.
and create the evaluation of solution providers via scorecards:
- Performance survey
- Best Practice analysis
- Creation of scorecards for supplier selection
- Evaluation of scorecard results
- Create Business Requirement Definitions
- Implementation of planning and optimization tools
- Budget preparation for introduction, changes and adjustments
Idea and requirements management
Idea and requirements management becomes necessary within a company to the extent that the complexity of the solution is not sufficient.
within the business development and IT environment.
Ideas, requirements, use cases and processes merge into business and IT concepts.
In order to cover the entire focus of idea and requirements management, an integrated solution is needed.
Processes for the business side and IT in the company.
You move one or more very complex services from one service provider to another?
You migrate services from one release to the next, or both at the same time?
We support you in word and deed with our ITIL-based expertise!
Transition and Transformation (TnT)
Every organizational change, be it through M&A (Merger and Acquisition), spin-off (CarveOut) or organic change of the operational or organizational structure, leads directly to a TnT Transition and Transformation project. We moderate, formulate, monitor and control your TnT project.
We can provide you with an ITSM back office to handle IT service management tasks. Here, for example, recurring topics in Service Level Management such as monthly reporting are processed.
Hybrid Service Desk
42solutions supports its customers with a hybrid service desk. For this purpose we utilize on-site resources and
central resources in the network, so that fast reaction times and flexibility are guaranteed.
Support / Service Desk
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